Frequently Asked Questions

You’ve Got Questions About Us?  We’ve Got Answers!


What is Telemedicine?

The American Telemedicine Association defines Telemedicine as “the remote delivery of health care services and clinical information using telecommunications technology” and can involve the use of internet, wireless, telephone, and satellite. To learn more about Telemedicine, please visit the American Telemedicine Association FAQ page.

What is Telepsychiatry?

Telepsychiatry is the practice of psychiatry-specific telemedicine. The field of psychiatry is inherently well-suited to using telemedicine techniques as there is generally no physical exam component involved during appointments. These days, most telepsychiatry is done via real-time televideo-conferencing methods very similar to a Skype or FaceTime session. As long as you are at a location with reasonably fast internet access, you can see an online psychiatrist for your appointment.

Why See An Online Psychiatrist?

Convenience and comfort. No more battling congested traffic just to arrive at your appointment late. No more sitting in uncomfortable waiting rooms reading outdated magazines and trying to make awkward small talk with other patients. With telepsychiatry, there’s no need to leave your home or office. Just sit down in front of your computer, smartphone, or tablet at your appointment time and start your appointment. Then go back to whatever you were doing once your appointment is over. All you need is a broadband internet-connected computer with a webcam and microphone, smartphone, or tablet. If you can use Skype or Google Hangouts, you can conduct telepsychiatry appointments.

Efficient high-quality care. Research has shown that patients receiving telepsychiatry care are just as comfortable with their psychiatrists as patients receiving in-person psychiatric care, with similarly positive treatment outcomes. And because telepsychiatry appointments can be conducted from the patient’s home or office, hundreds of hours can potentially be saved each year from no longer needing to travel to and from the psychiatrist’s office or sitting in waiting rooms.

Where Does Dr. Cheng See Patients?

While telemedicine appointments can be done anywhere there is reliable internet, doctors are still limited by United States federal law to only see patients in states where the doctor holds a medical license. Dr. Cheng currently has active medical licenses in California, Illinois, Michigan, New Mexico, Ohio, and Texas. This may change in the future as her practice expands.

Do You Take Insurance, Medicare, or Medicaid?

We do NOT take any insurance, Medicare, nor Medicaid. The process of billing insurance/Medicare/Medicaid is arduous and time-intensive, and requires practices hire professional medical billers to handle all the paperwork. By not accepting these third-party payers, it allows us to keep our rates low.

If your insurance company will reimburse for telemedicine visits, you can always download your appointment paperwork and submit it yourself to your insurance for reimbursement. You can also pay using your HSA or FSA account, which many employers sponsor. We use the AmWell platform, which allows you to access the paperwork you would need to file for reimbursement yourself with your insurance company once the appointment is over.

How Much Does An Appointment With Dr. Cheng Cost?

Dr. Cheng charges $200 for an initial assessment appointment which is 45 min. All followup appointments (20 min) are $100. The AmWell platform requires you provide credit card payment information before you can schedule an appointment. We do have a strict No-Show policy and you will be charged half the appointment fee if you are a No-Show. If you are more than 10 minutes late for any appointment, you will be considered a No-Show and charged accordingly.

How Do I Schedule An Appointment?

Click here to start scheduling an appointment with Dr. Cheng.